Returns policy
effective July 27, 2026Returns, refunds, and order issue handling.
Because Made of Waves ships small-batch hardware, return handling aims to be clear and practical. If there is a problem with an order, start by replying to the order confirmation email with the details.
Standard returns
- Unused items in original condition may be requested for return within 14 calendar days of delivery.
- The buyer is responsible for return shipping unless the item arrived damaged or the wrong item was sent.
- Refunds are issued after the returned item is received and inspected.
Non-returnable situations
- Items that have been modified, damaged by misuse, or altered after delivery are not eligible for standard return.
- Consumables, custom work, or one-off commissions may be marked final sale on the listing page.
- Missing accessory claims should be raised promptly after delivery.
Damaged or incorrect orders
- If an order arrives damaged or incorrect, report it as soon as possible with photos of the packaging and item.
- When the issue is confirmed, Made of Waves may offer replacement, repair, partial refund, or full refund depending on the situation.
- Do not discard original packaging until the issue is reviewed if shipping damage is involved.
Refund timing
- Approved refunds are sent back to the original payment method.
- Payment provider processing time can add several business days after the refund is issued.
- Shipping charges may be non-refundable unless the return is due to damage, defect, or fulfillment error.